Returns & Exchanges

We want you and your dog to be completely satisfied with your gear, which is why we offer a 30-day return policy on all items in new, resellable condition. If the fit isn't perfect or the style isn't right, we make the exchange process simple and hassle-free.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

• 2.
  Print Your Label

  Select your reason for return and download your prepaid shipping label, which will be sent directly to your email address.

• 3.
  Pack Your Gear

  Place the items in their original packaging with tags attached, ensuring all dog hair and dirt have been removed to qualify for a full refund.

• 4.
  Ship and Track

  Drop your package off at any authorized carrier location and keep your tracking number handy while we process your refund or exchange within 7-10 business days.